I frequently speak with managers who are frustrated by the standard of service offered up by so-called specialists in Management Rights, who in reality, have limited experience and knowledge of this industry and result in unnecessary professional fees and cost blowouts. Existing “industry accreditation programs” appear to me as little more than pay-for-play operations that exist purely to sell magazine advertising, where anyone can be ‘accredited’ if they simply open their chequebook. This doesn’t help our industry, in my opinion, as such we have set out to develop a program that has complete financial independence and is entirely merit based, as measured by the managementRead More →

Contributed By: Hynes Legal on

We first wrote about bullying in strata more than two years ago. We have been waiting for a while, but we finally have a decision from the Fair Work Commission (FWC) that gives some guidance about whether the sort of conduct we regularly see in terms of committee and resident manager communications constitutes bullying. And if we are going to gloat just a little bit, it played out the way we predicted it would. Every other day we deal with business relationship breakdowns in strata. Tit gets exchanged for tat. Petty email wars ensue. Mud gets thrown and names called. A committee/management rights relationship is a special one. IfRead More →

Contributed By: Mike Phipps Finance on

I was once told that the definition of a consultant is someone who steals your watch and then asks you the time.  I have also heard that a good accountant, when asked the total of 2 + 2 will reply, “What would you like it to be ?” Perhaps fortunately, in our world, things are a bit more cut and dried.  We are certainly seeing a quantum shift in the banks’ approach to loan assessment and obviously the various investigations and commissions currently under way are driving a far more conservative credit environment. Interestingly, this is leading to a refocus on lending fundamentals and, inRead More →

The benefits of building a strong online review profile are irrefutable…Online reviews not only provide a unique opportunity to foster guest relationships post check-out, but have also been proven to deliver higher profits to accommodation providers. We discussed these benefits in more depth in a recent blog article. Now, we would like to explain to you the benefits of responding to the reviews your property receives & how you should go about doing so. Reviews, responses and Google It’s rare for Google to openly discuss aspects of their ranking algorithm, but perhaps in an effort to support small business, they have revealed that local search rankingsRead More →

Contributed By: Mike Phipps Finance on

For those of you who may still think the photo I use in some articles is current, it is not. The look of shock on some faces when we first meet suggests that it might be time to update said image and nothing confirms my retreat into older age more than recent events.  Yes, it’s true.  The managing director and I have purchased a caravan.  But Mike, you’re too young I hear you cry.  Nonsense, the MD may be too young, child bride that she was, but I am certainly age qualified. In fact, I know of several other industry specialists who call something onRead More →

Your trust account and the way you operate it is your lifeline. When dealing with thousands of dollars there are 2 types of people. 1) Honest 2) Dishonest There is no in between. As a managing agent, landlords are trusting you to handle their income with honesty and integrity. After many years in the industry, I have performed end of months with as little as $2000 in the trust account and as great as $200 000 in the account. Each time the money, system and process were treated exactly the same……with care. One property or 1500 properties, each state of Australia has regulations and rules inRead More →

Contributed By: Short Punch & Greatorix on

Every day, we read of the power that is wielded by elected persons around the world, either as a result of our democratic process or somebody engineering themselves into being the head of government. It is an interesting concept of democracy that we are all willing to exercise a voting right to put a person in power and then that power can be wielded with quite a degree of discretion and decision making by that person. Then you get the complete opposite where a government will not move to make a decision without a referendum or a plebiscite from the people giving it a directionRead More →

Contributed By: FNX Finance Group Pty Ltd on

The general tightening of the market we reported upon from June 2017 to January 2018 appears to be have ended and the listings’ for the businesses are now growing again and the time on the market has gone up 10 days to 86 days on average.  In the May18 quarter 73 more businesses came onto the market than the previous quarters.  The multipliers also reduced slightly which have been a result of the market conditions.  Data provided by TheOnSiteManager.com.au ‘On the Market Analysis’ – Market Pulse · The difference in Purchase Price because of the agreement type is; · 92% of all Stock is for sale inRead More →

Contributed By: Mikolai Napieralski on

Editor’s Note: I stumbled across this tongue-in-cheek piece of Gold Coast hospitality nostalgia from last decade. It was written in a street press magazine called Team Evil and I thought I’d share with our readers for a bit of a laugh and reminisce at the colourful old Gold Coast motels, few of which have since survived. I have fond memories of staying at the original Pink Poodle when I was young and poor… good times! If you’re in the mood for further laughs, I’d highly recommend the author’s new book; God Willing; as he recounts his adventures working as a museum curator in the Middle EastRead More →

Those who know me well will attest to my obsession with detail. I think the psychiatrists call it being anally retentive, not a particularly pleasant vision to be sure. The managing director calls it a mild mental disorder manifesting itself in a capacity to be a complete pain in the posterior. I justify the way my head works by a need to be highly organised and a desire to drift off each night knowing those I rely on and trust are equally diligent. Yes, my desk is uncluttered and everything has its place. Failure to return said thing to its rightful spot will be punishableRead More →